Shipping related
Is this product shipped from overseas?
• All Rocket America products are 100% authentic and new and shipped from the United States.
How much does it cost to get free shipping?
• Free shipping on orders over $80.00.
How many days will it take for delivery?
• The average delivery time is approximately 4 days (excluding holidays and weekends). ** Delivery may be delayed due to certain periods, customs clearance conditions, weather, strikes, etc.
• Tracking of the tracking number is possible after the product arrives in Korea and customs clearance is completed, and the product is received by the Korean courier company.
Why is my delivery delayed?
• Delivery may be delayed due to customs issues, weather, strikes, etc.
• If delivery is delayed due to a mismatch between the recipient's name and personal customs clearance number during customs clearance, the customs agency will contact you (via text message or KakaoTalk). Please understand that we cannot provide direct assistance due to the Personal Information Protection Act.
Customs clearance related
What is the maximum purchase quantity?
• Health functional foods are not medicines for the diagnosis, treatment, or prevention of diseases, and up to 6 products can be purchased at a time.
• For orders of 7 or more bottles, a disposal fee of 20,000 won will be charged to the customer for product disposal, so please be sure to follow the quantity.
From what amount do customs clearance fees start to apply?
• If the purchase amount on the day of customs clearance is over $150, customs duties will be charged.
(If items ordered from other sites are brought into the country and cleared through customs on the same day, customs duties may be imposed due to combined taxation. The customer is responsible for paying the combined taxation. Please place your orders 2-3 days apart.)
Common to all products
Can I take it if I have a specific medical condition?
• If you have any specific medical conditions, we recommend consulting with your physician, as accurate information may be difficult to obtain. Additionally, please note that Rocket America products are general health functional foods, not pharmaceuticals.
Are all Rocket America products non-GMO?
• All Rocket America products are non-GMO. Rocket America is manufactured in FDA-approved facilities using safe manufacturing processes and rigorous quality control systems.
NMN related
What is the recommended dosage specifically?
There's no definitive dosage for NMN, but Professor Sinclair, a renowned expert on NMN, recommends taking it before meals, as he experienced benefits after taking it in the morning. However, if you have a sensitive stomach, you can take it after a meal.
Is there a specific age range for consumption?
• No. There is no specific age limit for taking it. The purpose of NMN is to increase the concentration of NAD+ within cells. NAD+ concentration decreases with age, causing cellular aging and resulting diseases. Therefore, it is true that the changes felt in the body after taking NMN are greater in older people, but it is also okay for people in their 20s to take it as a preventative measure to prevent aging.
Can I take NMN if I am pregnant?
• If you are pregnant, breastfeeding, or taking other medications, we recommend consulting a specialist before taking this product.
FISETIN related
Is there any difference between this and other Fisetin products?
• Third-party Fisetin products contain only 100mg of Fisetin in a single product. However, when taken alone, only about 44% of Fisetin is absorbed by the body, and because it is fat-soluble, it is recommended to take it with coconut oil or olive oil.
• Rocket America Fisetin complements all of these by adding Bioperine and MCT coconut powder, which can enhance the absorption of fisetin. It also includes vitamin C, which further enhances the effects of fisetin.
Can I take it with NMN?
FISETIN helps remove old cells, and NMN helps regenerate new cells, so taking them together can produce faster results.
What is the recommended dosage specifically?
• We recommend taking antioxidant products in the morning. Fisetin, in particular, is a fat-soluble substance, so taking two tablets per day after breakfast will increase absorption.
Stress Care Related
Why does it stick to teeth?
• It is made of “vegetable pectin,” a better raw material for the body than animal gelatin, so it is soft and can stick to the teeth.
What is the recommended dosage specifically?
• Take 2 gummies a day, regardless of morning or evening.
Related to 40+ Women
What are the ingredients and contents?
• Contains active folic acid (400 mcg), curcumin (300 mg), trans-resveratrol (300 mg), and quercetin (80 mg).
What is the recommended dosage specifically?
• Take 2 tablets a day after meals.
Order and Payment Related
How do I cancel an order?
• You can request an order cancellation through the customer service center after you have completed your order and before your order is shipped from the Rocket America store.
How do I request an order change?
• If you wish to change your order at the ‘Payment Complete’ stage, please cancel your previous order through the customer service center and then place a new order.
※ Please understand that order changes are not possible during the 'Preparing for Delivery' stage, as delivery is in progress from the United States.
How do I request a return/exchange?
• Please understand that due to the nature of overseas shipping, refunds or returns due to ordering errors or customer changes of mind are not possible.
• Just as products shipped from the US to Korea must clear Korean customs, returns also require shipments from Korea to the US, which must clear US customs. In most cases, these items are disposed of by US Customs and are not recovered by us. For this reason, please keep in mind that we cannot assist with returns due to ordering errors or changes of mind.
(However, if there is a defect in the product, please contact the customer service center .)
If I request a credit card refund before shipping, how long will it take for the refund to be finalized?
• In case of refund processing, we will immediately process the refund to the credit card company you used to make the payment as soon as we confirm the order cancellation through customer inquiry.
• Please be advised that for overseas credit card payment refunds, it may take at least 3 business days depending on the processing procedure of your credit card company, and in some cases, it may take up to 2 weeks.
• Please understand that it may take some time for the credit card company to process the refund, even though we will help you with the immediate refund process on our official website.
※ Order cancellation and refund are not possible during the 'Preparing for Delivery' stage as delivery is in progress from the United States.